Guarantee & After-Sales Service
The Safety Gear Store Money Back Guarantee
You sent me the wrong item
As soon as you find out we've sent you an incorrect item, please contact us directly and we will arrange collection from you to sort out the mistake quickly.
We would just ask that the goods must also be in perfect condition (not used) and still in original packaging. You are required to make arrangements with us for return of goods within 30 days, after this period we reserve the right not replace or refund goods.
And if you've grown quite attached to the item and want to keep it, just contact us and we'll recharge or refund the difference whichever is necessary for the cost of the item.
I ordered the wrong item and want to return it
No problem. It’s easy, just post it back to us. We would recommend using a postal service that requires a signature on receipt of goods back to us, as we will only replace or refund goods on proof of return.
Goods must also be in perfect condition (not used) and still in original packaging. You are required to return goods within 14 days of reciept, after this period we will not replace or refund goods.
The goods will be subject to a 15% assessment / re-certification fee, as all safety equipment must me thoroughly checked and tested before deemed suitable for resale, even when returned in what appears as unused condition.
*The cost of shipping is non refundable unless the order was incorrect due to a mistake on our behalf.
*Built / made to order items are only returnable if faulty, to which a replacement will be provided.
PLEASE CALL 0800 678 5708 OR EMAIL CUSTOMER SERVICES TO CONFIRM THE RETURN ADDRESS OF YOUR ORDER. OUR STOCK IS HELD ACROSS SEVERAL WAREHOUSES, AND RETURNING YOUR ORDER TO THE CORRECT WAREHOUSE SPEEDS UP THE ISSUE OF YOUR REFUND.